Frequently Asked Questions

Saturo is Europe's first complete meal in a bottle. With Saturo, you can eat complete and simple food at any time. Whether it's a drink, bar or powder - Saturo fits into your diet. Our products provide you with all the nutrients you need for good performance and a healthy life. So you can concentrate fully on your goals.

Saturo allows you to have a healthy and balanced diet, even in very busy times. Just open a bottle or take a few seconds to prepare your shake and enjoy - that's all it takes. You don't have to spend energy thinking about what to eat, shopping, cooking or cleaning up in time. Refrigeration is not necessary either. What's more, Saturo is extremely convenient and easy to use. 

Our products keep you full for different lengths of time:

• 500ml drink: up to 5 hours 
• 330ml drink: up to 3 hours
• Plant-based and whey-based powders: up to 5 hours
• Bars: up to 2 hours

Note that the length of satiety may vary from person to person.

You can drink Saturo at any time. Therefore, there is no such thing as "the" perfect time. The right time is when you need it! This means whenever you would normally have a meal, when you are hungry or have low blood sugar. You can also enjoy Saturo chilled or with your favourite fruits.

Eating the right food is not that easy. Making sure you get all the nutrients your body needs is a difficult task. Meanwhile, 69% of adults are overweight or obese and many people have diabetes. So getting the right nutrition is not easy at all.  For many people, this is not due to a lack of knowledge or will, but simply a lack of time. Saturo helps. Instead of being forced to eat an unhealthy ready meal or fast food, you can simply enjoy an affordable, quick, tasty and healthy meal - Saturo. 

All Saturo products can be stored for up to 12 months. You will find the best-before date on each package. A freshly prepared shake will keep for a few hours. If you don't want to drink it all at once, it can be stored in the fridge for about 24 hours. Opened Saturo bottles must be consumed within 24 hours.

It is very easy to store Saturo products. Our drinks do not need to be refrigerated and can be stored at room temperature. Our powders and bars should be stored in a cool, dry place out of direct sunlight.

Absolutely. Everyone has their own calorie needs, and with the help of our Saturo products you can keep a close eye on your calorie intake. This saves you the hassle of counting calories, and the balanced nutrients can help prevent cravings.

Yes, Saturo Tetra Paks are recyclable.

All orders can be returned to us within 14 days of receipt. For more information, please see our return policy.

Since we invest a lot of time in optimising our product, we also liked to invest a lot of time in finding the best possible name. After comparing numerous possibilities, in several languages, we found what we were looking for in Italian. Saturo was the best choice, as it means saturated and therefore fits the product perfectly.

Yes, all our Saturo products are vegetarian. Except for our whey powder, all products are also vegan.

All our SATURO drinks, bars and plant-based powder are lactose-free. Saturo whey-based powder contains about 1g of lactose per 100g.

Our Saturo drinks contain soy.

The whey-based Saturo powder contains lactose.

Our plant-based Saturo contains soya, and may also contain traces of gluten due to the production process. In general, however, no gluten-containing ingredients are used.

The Saturo bar contains almonds. 

Saturo was developed for the average adult. So far, there are no studies on how diabetics react to it. If you have any questions, we recommend that you contact your doctor.

Our Saturo drinks and powder contain fructose. Our Saturo bars are fructose-free. 

If you wish to cancel or change your order, please contact support@saturo.com as soon as possible.

We work very quickly and try to ship your orders as soon as possible. However, if we haven't shipped it yet, we can change or cancel it.

If the order has already been shipped, you can return it.

Your order will usually be dispatched the same day if you order before 12:00. Orders received after 12:00 on Friday will be shipped the following Monday. Please note that changes are possible on public holidays.

Delivery times depend on the country of destination.

Germany

Shipping cost:

• from €50: free shipping
• below €50: €5.00 incl. VAT

Delivery time: approx. 1-3 (factory) days. You can find out the exact delivery time directly on the respective product page.

Shipping service: DHL

Austria

Shipping cost:

• from €50: free shipping
• below €50: €5.00 incl. VAT

Delivery time: approx. 1-3 (working) days. You can find out the exact delivery time directly on the respective product page.

Shipping service provider: Austrian Post/ DHL

Switzerland, Liechtenstein

Shipping cost:

• from CHF 50: free shipping
• below CHF 50: CHF 9.99 incl. VAT
• Taster Pack: CHF 4.99

Delivery time: approx. 2-4 (working) days. You can find out the exact delivery time directly on the respective product page.

Shipping service provider: Swiss Post

Great Britain

Shipping cost:

• from €100: free shipping
• below €100: €10.00 incl. VAT

Delivery time: approx. 2-5 (working) days*.

Shipping service provider: DHL

Exceptions: Saturo Personalized cannot be delivered to Great Britain.

Belgium, Denmark, France, Italy, Luxembourg, Netherlands, Poland, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary.

Shipping cost:

• from €75: free shipping
• below €75: €8.00 incl. Vat

Delivery time: approx. 2-5 (factory) days*.

Shipping service provider: DHL/ GLS/ DPD

Andorra, Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania

Shipping cost:

• from €100: free shipping
• €75-€99,99: €5.00 incl. VAT
• below €75: €10.00 incl. VAT

Delivery time: approx. 2-5 (working) days*.

Shipping service provider: DHL/ GLS/ DPD

Iceland, Norway, Cyprus

Shipping cost: €30.00 incl. VAT

Delivery time: approx. 3-7 (working) days*.

Shipping service provider: DHL/ GLS/ DPD

Exceptions: Saturo Personalized cannot be delivered to Norway and Iceland.

* The delivery times apply from the time your order is dispatched from our warehouse. Due to the current situation, there may be delays on the part of the shipping company.

If your country is not listed above, but you would still like to receive our products, please contact us.

We cover the duties for shipment to Switzerland.

For all other countrie outside the EU, customs duties and VAT may apply.

If you are interested in our product and live in a country to which we do not currently ship, please contact our customer support at support@saturo.com. 

We will do everything we can to provide you with Saturo!

After the package has left the warehouse, you will receive an email with tracking details.

Once you have subscribed, you will receive your Saturo order once a month. Your package from Saturo will be sent monthly on the day you started your subscription (except weekends). You can cancel your subscription at any time. There are no cancellation fees. You can find more information on the subscription page.

Of course, you can also place individual orders. Just make sure that the subscribe button on the product page is deactivated before you add the product to your shopping cart.

We offer the following payment methods:

• Amazon payments
• American express
• Apple pay
• Google pay
• Maestro
• Master
• Paypal
• Shopify pay
• Visa
• Klarna (instant bank transfer)
• Purchase on account via Klarna

Please note that subscriptions are only possible by credit card and PayPal.